Refund policy
NO RETURNS, CANCELLATIONS, EXCHANGES OR REFUNDS ON SALE, SPECIAL ORDER, STARTER PACKS, CUSTOM PRINTED OR MINI/BULK WHOLESALE ITEMS. ALL SALES ARE FINAL!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to refuse a return for any reason.
To start a return, you can contact us at sales@bubblegumbeadsaz.com. If your return is accepted, it needs to be returned to us in perfect condition, at your cost, and we will gladly refund your purchase price or exchange it for another item once the return is received. We do not refund any shipping or handling costs. If you choose to exchange an item, you will be responsible to pay for all shipping fees.
To receive your refund, the item must be returned to Bubblegum Beads AZ within fourteen (14) days of receiving your order. Returns or exchanges are not accepted after 14 days. We must receive the return in perfect condition. This requires you to use bubble wrap, and a bubble mailer or box for your return. Also it is required that you purchase a tracking number for the returned package. Bubblegum Beads AZ is not responsible for lost or misdirected packages caused by the postal service. Any damaged items due to improper packing, will be at the cost of the buyer, and refunds will not be given for the damaged return. In the case of returning non-returnable items, the package will be returned to the sender. We DO NOT accept returns or cancellations on special order, custom printed, mini/bulk wholes items, starter kits or sale items.
You can always contact us for any return question at sales@bubblegumbeadsaz.com.
Damages and issues
In the rare chance that the beads you receive arrive damaged, defective or missing, please contact us immediately within 3 business days of receiving your package at sales@bubblegumbeadsaz.com and send a photo of the item. We will address damaged or defective merchandise on a case by case basis and work with you to solve any issues. If the total cost of the damaged beads is less than the cost to reship the items, a refund for the damaged item will be given, or the item can be reshipped with a future order. We cannot reship items that the shipping cost is more than the item itself. This policy is at the sole discretion of Bubblegum Beads AZ. Please contact us if you have any questions. If you do not put a claim in with us within 3 business days of receipt of delivery, we cannot offer any refunds, replacements, or returns on damaged, defective or missing merchandise. It is in your best interest to contact us immediately to inform us of any problems.
Exceptions / non-returnable items
Certain types of items cannot be returned. ALL SALES ARE FINAL on custom printed items, special order items, starter packs, sale items, or bulk/wholesale bead orders. We reserve the right to refuse a return for any reason. Please get in touch if you have questions or concerns about your specific item.
We do not accept returns of gift cards or items purchased with rewards points.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.